In a groundbreaking move, First Bank of Nigeria has unveiled robot representatives at select branches, signaling a shift towards automated customer service. A recently released viral video, capturing a customer’s engagement with a robot assistant, has sparked significant attention and discussion on social media platforms.
A photo of the robot at First Bank of Nigeria. Photo Credit: @SGtv_Global Source:Twitter The two-minute video, filmed at a First Bank of Nigeria branch in Abuja, has quickly gained traction online. It showcases a customer interacting with a robot representative that offers assistance and support. First Bank’s introduction of robot representatives marks a notable advancement in the banking sector, aiming to revolutionize customer service by leveraging the capabilities of artificial intelligence. The video showcases the customer engaging with the robot representative in a seamless and user-friendly manner. The viral video has generated a significant buzz on social media platforms, with many users expressing both fascination and curiosity about the use of robotics in customer service. See below; First Bank set digital pace in Nigeria, introduces robot representative operation… The first Bank Plc have begun customer Service Representative Robot operation, leading the way in managing ever increasing customers demand through robot representative. The first of its kind pic.twitter.com/KUaHo1YzZC — SGtv Nigeria (@SGtv_Global) June 19, 2023